We discussed outcomes from two perspectives: 

1. Expected outcomes (talking about what we want to achieve, not what we’re going to do)
2. Impact outcomes (the ramifications of a decision we’ve made beyond the immediate desired result)

EXERCISE 1:
Try to describe a task you're currently working on in terms of both expected and impact outcomes. Discuss with each other.

EXERCISE 2:
​Try to convert these statements into expected or impact outcomes. You can make up scenarios / assumptions to give them more depth. For expected, the exercise is to think about “why”. For Impact, the exercise is to think about “what else” (could be positive or negative impacts).

Expected Outcomes

1. We need to sort search results
2. We need a carousel on the home page
3. Users should be able to change any of their profile information
4. We need to implement payment processing
5. We want people to use our app daily

Impact Outcomes

1. ​We will implement a chatbot to directly connect with our support and sales staff
   
2. We’ll move our manufacturing control system to the cloud
   
3. We will use microservices to create an agile environment
   
4. We will use document store (NoSQL) for our order transactions to enable rapid order placement
5. We want to keep the payment experience fully branded so we will host the credit card page ourselves
6. We’ll start selling our equipment direct to consumer instead of just through reseller channels